by clicking the arrows at the side of the page, or by using the toolbar.
by clicking anywhere on the page.
by dragging the page around when zoomed in.
by clicking anywhere on the page when zoomed in.
web sites or send emails by clicking on hyperlinks.
Email this page to a friend
Search this issue
Index - jump to page or section
Archive - view past issues
REIQ Journal : March 2010
Congratulations to our survey winners By completing the REIQ member survey all respondents were placed in a draw to win one of three major prizes. The REIQ would like to thank all the members who participated and congratulate the following prize winners: $1,000 travel voucher - C Revis, Carina A night's accommodation with breakfast at the So tel Brisbane - C Doyle, Holland Park $300 Ticketek voucher - G Wilkinson, Clermont During October and November last year, REIQ members with registered email addresses, were invited to participate in an online survey. The Institute has received the survey report completed by BBS PR & Communications. Comprising 56 individual questions, the survey was designed to gauge members' thoughts, attitudes and behaviours regarding: REIQ membership and accreditation; Member services; REIQ and corporate citizenship; Member communication; The REIQ Journal; Email communication; Social and digital media. The high response rate to the survey (completed by nearly 800 individuals), demonstrates that REIQ members are keen to participate in these surveys and express their views to the Institute. What you said Overall, the majority of members are pleased with the services REIQ provides as well as the value of their membership. Indeed, more than 84 per cent of respondents believed their REIQ membership and accreditation was valuable. Reasons for the positive response included the view that REIQ membership shows an agency has a good reputation, credibility and trust, and provides consumers with the security that industry legislation is understood. REIQ member services such as education and training were rated as highly valuable, which included educational forums, continuing professional development (CPD), licensing and registration training and specialised sector training. Realworks and the Real Estate Shop were regarded particularly highly by respondents. REIQ communication and information provided highly valued responses with the majority (85.8 per cent) preferring to receive correspondence from the Institute via email. More than 74 per cent of respondents rated Memberlink email newsletters as very valuable or valuable, however some suggested improvements in the readability and layout would be bene cial. Although email was noted as the favoured communication method, respondents rated the REIQ Journal as highly valued with 84 per cent reading each edition or referring to each edition repeatedly. An overwhelming 94.5 per cent of respondents believed the Journal frequency, size and number of copies sent to their o ce was appropriate. Notable comments included requests for more case studies, real-life and regional interest stories and targeted information for speci c sectors and specialisations. With regard to social media, 50 per cent of respondents did not belong to any social networking group. However, Facebook was by far the most popular social networking tool among those who did, with nearly half of all respondents belonging to this site. What the REIQ is doing We were pleased to discover that the direction members would like to see the Institute move towards is conducive to the initiatives the REIQ had itself already identi ed. The survey ndings were assessed against the pre-identi ed strategies of the REIQ, and a number of areas for change or improvement were acknowledged. Members would have started to see these new initiatives from as early as February. The REIQ Journal, from the April 2010 edition, will feature a new look, along with improved content focused, in particular, across specialised areas within the profession. Legislation will have its own dedicated section to ensure members can easily identify any changes that will impact the industry. More real stories about members and case studies will be included into various editions. Members will have noticed the changes to the previous Memberlink email newsletter from late January. Now known as REIQ eNews, the newsletter has been completely redesigned in a fresh and easy-to-read style. REIQ eNews will continue to update members on the latest and most important industry and legislative information between editions of the Journal. The REIQ highly values the views and suggestions of all its members and by conducting surveys such as the member engagement survey 2009, we aim to provide an avenue in which members' opinions can be collated and reviewed. The REIQ Board of Directors also utilised the ndings in their strategic planning session in February. Online survey shows high satisfaction among members REIQ Journal March 2010 Industry News 10