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REIQ Journal : August 2008
38 Property Management Residential property mai and By Stacey Holt, Best Practice and Compliance Advisor, REIQ the In the March 2008 issue of the REIQ Journal, Carter Newell Lawyers – solicitors to the REIQ’s Professional Indemnity Insurance Scheme – presented five best practice steps to reduce the risk of personal injury occurring at rental properties and assist in defending any claims which may arise. DURING RECENT MONTHS, the REIQ has held risk management and property maintenance educational forums for residential property managers in all areas of the State. These forums examined Carter Newell’s best practice systems in greater detail and discussed their practical application in everyday agency practice. The focus was on risk management procedures for routine maintenance systems, routine or periodic inspections, and the relevant laws. One main focus of the forums was to ensure property managers are creating credible evidence that can be used in defence of any claims brought against them or their agency. The adage “if it is not in writing, it doesn’t exist” was repeated frequently throughout the forums. Part of the role of a prudent professional property manager is to pass any concern on to the lessor within a reasonable REIQ Journal August 2008