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REIQ Journal : August 2008
Journal Q & A 35 The Journal Q&A with Paul Entriken, REIQ trainer and policy and compliance advisor In 1997, the Office of Fair Trading (OFT) expanded its Gold Coast investigations section to meet the issues identified with the twotiered property marketing schemes. Following a successful career in both private enterprise and government, Paul Entriken was appointed to the role of Senior Investigations Officer. INVESTIGATIONS INTO THE activities of the property marketeers eventually led to the drafting and introduction of the Property Agents and Motor Dealers Act to replace the then outdated Auctioneers and Agents Act. Paul’s extensive experience with OFT and his close consultation with real estate practitioners over many years, made him a valuable appointment to the position of trainer, compliance and policy adviser in the Professional Services division of the REIQ last year. Q You’ve been with the REIQ for over 12 months now. What is your area of speciality? A My area of speciality is with the compliance assessment program, which offers members the opportunity to ensure their agency is compliant with legislation and following best practice systems and procedures. The service has proved highly successful. It gives principals the confidence of knowing that they are meeting their commitments, and that their investment is being supported by their sales and property management staff. Q How do the compliance assessment checks work? A Assessment checks consist of a threephased approach. Firstly, I conduct an in-depth interview with the principal and cover the provisions of the PAMD Act, and the Regulations and Code of Conduct. Other legislation, including the Privacy Act provisions, are also addressed to ensure compliance and best practice. Secondly, assessment is carried out on the sales component of the business. This is done with a study of settled sales files, and gives me the opportunity to report back to the principal on areas which need attention REIQ Journal August 2008