by clicking the arrows at the side of the page, or by using the toolbar.
by clicking anywhere on the page.
by dragging the page around when zoomed in.
by clicking anywhere on the page when zoomed in.
web sites or send emails by clicking on hyperlinks.
Email this page to a friend
Search this issue
Index - jump to page or section
Archive - view past issues
REIQ Journal : December January 2009
INDUSTRY NEWS 3 REIQ resources: Maximise the benefits in 2009 By Dan Molloy, Managing Director, REIQ AT THIS TIME of year, the pace of business and life in general can sometimes leave us wondering where the months have gone. This year, it’s even more remarkable when you consider the changes our industry has seen in just 12 months. With the upheaval in global economies; RBA interest rates that have risen to 7.25 and dropped back to 5.25; the introduction of government initiatives to support first home buyers; new legislation affecting the role of agents in the preparation of contracts; and property market conditions that are vastly different to this time last year – 2008 has been challenging, to say the least. In an industry that is constantly changing, with such detailed and rigorous legislative requirements, and with consumers who are increasingly well-informed, it pays to be armed with the most up-to-date, comprehensive and accurate information available. Feedback from REIQ accredited agencies consistently indicates that access to this information, training and specialist advice is by far the most valuable benefit of membership. In the past 12 months, principals and staff from REIQ accredited agencies have taken advantage of the specialised advice of the REIQ regional managers, lodging well in excess of 20,000 phone calls and emails for help with agency practice issues or queries. With around 2,000 attendees at training and professional development events this year, more than 2,800 attendees at CPD sessions and more than 1,100 people taking advantage of our specialised and targeted conference streams, there’s no denying that ongoing professional development remains a priority for agents. It’s particularly pleasing to note that almost 2,000 agents took the opportunity to attend zone forums in one of the REIQ’s 17 state-wide zones throughout the year. These events remain an ideal avenue for agents to learn about important industry changes that will impact on them and discuss the topics and issues that are most important to them on a local level. Agencies have also embraced the opportunity for in-house training targeted to their individual staff and in-house compliance assessment checks, with more than 100 of these specialised services taking place during 2008. This year, the Institute was pleased to facilitate a positive and practical outcome on the Legal Profession Act following lengthy and complex negotiations with the Queensland Law Society and the Department of Justice and Attorney-General. Significantly, Realworks was the first forms generation service in Queensland to provide a comprehensive suite of commonly used special terms and conditions for salespeople and property managers in conjunction with the new requirements under the Legal Profession Act. Since the changes came into effect on 1 July, more than 850 Realworks subscribers have made use of the comprehensive range of conditions. More than 550 new customers subscribed to Realworks in 2008, with more than 10,000 new computers registering. With more than 2,800 subscribers in total, Realworks remains the leading forms generation software for the Queensland real estate industry. In 2008 The REIQ Real Estate Shop processed in excess of 5,700 orders and made more than 520,000 sales. Since the launch of the new-look REIQ public website at www.reiq.com.au in April, the site has received almost 300,000 visitors and just under one million hits each month on average. The most popular pages remain the “find an REIQ accredited agency” search function, the detailed suburb profiles, and the comprehensive list of career vacancies in the industry. The specialised Memberlink website at www.memberlink.com.au was also relaunched in mid June for the exclusive use of staff from REIQ accredited agencies. The site has recorded around half a million hits since that time, as agents discover the wealth of information, advice, business tools and exclusive member benefits available to them as part of their REIQ membership. The most popular pages are in the careers section, the Member Resource Centre and the media resources. The New Year will bring new challenges and triumphs for us all. As an industry, real estate professionals are wellaccustomed to dealing with change and the Institute remains committed to providing members with access to the necessary information and support services to survive and even prosper in these more difficult market conditions. Without doubt, agents who equip themselves with the knowledge to ensure total compliance in their dayto-day business, continually perform to the highest standards of best practice, and commit themselves to exceptional customer service will maximise their opportunities for success. REIQ Journal December 2008/January 2009 Dan Molloy, Managing Director, REIQ